Inevitably, even the best moving companies will have claims resulting in lost or damaged items.  Often, they can be their own worst enemy. Although properly insured, seldom do movers have in place knowledgeable claim representatives with the necessary skills required to handle the vast array of complex claim issues.  Incorrectly handled claims often lead to impatient and angered customers resulting in loss of consumer confidence and the risk of increased liability.  Consequently, unnecessary lawsuits are created which are not only expensive to defend but can damage even the most reputable company.  Are you a moving company at risk of inexperienced employees, increased insurance premiums, expensive loss and/or damage claims or costly litigation?  Experience Matters.