Moving Claim Services

Inexperienced staff, mandatory arbitration, costly litigation create unnecessary expenses often leaving a negative impact long after the move is over.  MCS offers a prompt, impartial and neutral alternative to an effective resolution as well as providing successful strategies to minimize repeated claims.

Claim Management

Customer Feedback Reports

Arbitration Cases

BBB Response

Chargeback Disputes

PUC Complaints

Claim Management

A staff of moving industry professionals skilled in identifying, managing and resolving the multitude of risk and exposures that result from various types of claims.

Customer Feedback Reports

Comprehensive weekly reports document the customer’s over all experience, identify areas of improvement and target areas of loss.

Arbitration Cases

Over 20 years of experience in negotiation and dispute resolution outside of a judiciary court.

BBB Responses

Maintaining the standard of timely responses to customer issues demonstrating the professional integrity in resolving any and all concerns.

Chargeback Disputes

Explicitly detailed responses to the often complex issues regarding chargeback disputes.

PUC Complaints

Assisting the Carrier with  compliance issues specific to each state.

Benefits

Removes company from stressful, complex claims process

Provides customers with prompt and objective claim resolution

Improves customer relations and corporate reputation
Retains customer loyalty, promoting repeat and referral business

Identifies areas of improvement and target areas of loss

Reduces time consuming and costly litigation
Reduces claims department overhead and expense
Identifies fraudulent claims
Reduces annual insurance premiums
Provides effective sales & marketing tools
Provides preparation for arbitration and small claim actions

Claim documents minimize areas of exposure reducing the loss ratio